Job Description
Overview
As a Project Support Engineer, you will provide Level 1 and Level 2 Support to existing clients, serve as a primary contact to identify, troubleshoot and provide resolutions to reported issues. You will work closely with the R&D Team by conducting preliminary investigations. This role values agility, passion and teamwork; those who can bring fresh ideas and want the opportunity to learn, grow, and expand their careers. Bring your aptitude and build upon what you do best for our customers, partners, team, and you!
Responsibilities
- Acting as a representative for project-specific customer inquiries and issues, taking ownership and bringing resolution.
- Building and maintaining positive relationships with project stakeholders, ensuring customer satisfaction in project support and maintenance.
- Demonstrating resilience and composure when facing tight deadlines, unexpected challenges, or high-pressure situations.
- Collectin...