Job Description
Overview
We are seeking a hands-on Salesforce Technical Onsite Support to support and enhance enterprise Salesforce solutions within a Telecom BSS environment. This role will focus on application support, enhancements, and operational stability for Fiber (FTTH/FTTx) and Postpaid Enterprise Mobility use cases.
The ideal candidate will have strong experience in Salesforce Service Cloud and Communication Cloud (OmniStudio/Vlocity), with the ability to work closely with business and technical teams while supporting production systems in a client-facing environment.
Key Responsibilities
Application Support & Maintenance
- Provide L2/L3 production support, including issue investigation, troubleshooting, and resolution.
- Perform root cause analysis (RCA) and ensure timely closure of incidents based on SLAs.