Job Description
Job Title: Senior Specialist – Level 1 & Level 2 SupportJob Summary:We are seeking an experienced Senior Specialist for Level 1 & Level 2 Support to manage and resolve incidents related to SAP BTP/Integration Suite and Informatica Cloud. The ideal candidate will bring strong technical expertise along with leadership capabilities to guide the support team and ensure timely and effective issue resolution.Key Responsibilities:- Lead and manage the Level 1 & Level 2 support team.- Handle and resolve technical incidents related to SAP BTP/Integration Suite and Informatica Cloud.- Define, implement, and maintain support procedures and best practices.- Mentor and train team members to enhance performance and efficiency.- Collaborate with cross-functional teams for timely issue resolution.- Conduct root cause analysis and drive continuous improvement initiatives.- Stay updated with the latest technologies and industry best practices.- Manage and track incidents using ServiceNow.- Generate and ...