Job Description
• For production support the consultants are responsible for carrying out the defect rectifications to solve BI problems in the production system
• Incidence Analysis
• Defect Rectifications
• Process Chain Monitoring
I. Monitor daily, weekly and monthly process chain.
II. Troubleshoot all issue or error occurred during monitoring shift.
III. Resolving issue related to process chain issue. It involve;
a. Resolving from BW side
b. Escalate if its involve other party
IV. Process chain re-alignment
V. Process chain housekeeping
• Change Request (CR) For CR, the following activities will be performed where required.
I. Requirement Study
II. Design Specifications for BO
III. BO Development
IV. Technical Specifications for BW and ETL Development
V. System Configuration (BW & BO) VI. ETL Development
VII. BW Development
VIII. Testing...