Job Description
24 month contract
Job Description:
· The day to day operational support (level 2/3) is provided by the De Beers AMS partner. Manage any escalations from business to timely resolution with the De Beers AMS partner;
· For Enhancements, work with the De Beers business stakeholders to complete business requirement document (BRD) and ensure that the appropriate level of detail has been included;
· Obtain appropriate approvals from business prior to submitting BRD to De Beers AMS partner for an estimate;
· Manage the BRD with the AMS partner through the entire cycle. This includes the following :
o Reviewing the functional design spec and estimate provided by the AMS; partner to ensure that the solution will meet the requirements identified by the business and to challenge the approach/estimate;
o Manage the AMS partner to deliver on contract SLAs (estimate);
o Manage ...