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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
- Provide L2/L3
production support for SAP CRM in an SAP R/3
environment
- Analyze
and resolve incidents, service requests, and problem tickets within
SLA timelines
- Troubleshoot
issues related to:
- Sales,
Service, and Marketing processes
- Business
Partner and master data
- Transaction
processing and reporting
- Work
closely with end users to understand issues and deliver functional
solutions
- Perform root
cause analysis (RCA) and implement preventive measures
- Configure
minor system changes and enhancements as per business requirements
- Support data
corrections, uploads, and system reconciliation tasks
- Monitor
and manage CRM middleware queues and resolve...