Job Description
TCS VIRTUAL DRIVE FOR THE BELOW SKILL
SKILL : SAP C/4HANA - Service Cloud- Consultant
LOCATION : BENGALURU
EXP : 8-10 YRS
JD
The SAP Service Cloud Consultant is responsible for implementing, configuring, and supporting SAP C/4HANA Service Cloud solutions. The role focuses on delivering customer service processes, integrating SAP systems, and enhancing customer experience in digital transformation programs.
Key Responsibilities
- Implement and configure SAP Service Cloud (C/4HANA) solutions
- Gather and analyze business requirements related to customer service processes
- Design and optimize service workflows, ticketing, and case management
- Configure:
- Service request and ticket management
- SLA management
- Knowledge base and customer i...