Job Description
The purpose of this role is to maintain and configure the SAP HCM and Payroll (PY) modules within the SAP ECC6.0 EhP8 environment to support business requirements, including analysing user needs and business processes, resolving functional issues in collaboration with technical teams and clients, managing system incidents in line with agreed SLAs, participating in related projects, and ensuring that all system changes are properly tested and documented in accordance with prescribed processes and procedures for audit purposes.
Key responsibilities will include:
- Managing SAP support and minor enhancements of HCM/PY modules to ensure the smooth operation of the SAP systems.
- Providing level 2 functional support.
- Overseeing incident and service management.
- Overseeing patches and related work (functional).
- Working with SAP 3rd party support team as per agreement including SLA compliance and budget.
- Reviewi...