Job Description
<p style="margin-bottom:11px"><b>Job Description Salesforce Service Cloud QA (Senior QA Analyst)</b></p> <p style="margin-bottom:11px"><b>Job Summary</b></p> <p style="margin-bottom:11px">The Senior QA Analyst Salesforce Service Cloud is responsible for ensuring high-quality delivery of Salesforce Service Cloud implementations, focusing on customer service workflows, case management processes, and agent productivity solutions.</p> <p style="margin-bottom:11px">The role drives end-to-end quality assurance across Service Cloud functionalities including Case Management, Omni-Channel Routing, Service Console, Knowledge Management, and integrations. The analyst ensures that all business requirements are validated thoroughly, defects are minimized, and releases meet defined quality benchmarks.</p> <p style="margin-bottom:11px">This role requires close collab...