Job Description
Position: SAP L1/L2 Support Engineer Employment Type: Full-time Job Summary We are looking for a SAP L1/L2 Support Engineer to provide first-line technical support for SAP systems. This role focuses on system monitoring, incident handling, and user support to ensure system stability and business continuity. Key Responsibilities Handle L1/L2 support tickets for SAP systems (e.G., SD, MM, FICO modules), including incident triage and resolution Monitor system performance, logs, and alerts to proactively identify potential issues Escalate complex issues to L3 support teams and track resolution progress Provide daily support to end-users, including issue resolution and basic guidance/training Collaborate with technical teams and business stakeholders to ensure timely issue resolution Requirements Experience 1–3 years of experience in SAP support, IT service desk, or related roles Technical Skills Basic knowledge of SAP modules such as SD, MM, or FICO Familiarity with SAP Fiori and basic und...