Job Description
Overview
We are seeking an experienced SAP Support Manager to lead and stabilise its SAP support environment across SD and MM, with a strong focus on Procure-to-Pay (P2P) and Order-to-Cash (O2C) processes.
This role will manage a team of Business Analysts and Functional Analysts, ensuring high-quality support, rapid issue resolution, and continuous improvement of SAP-enabled business processes.
A key focus area will be hands-on troubleshooting of integration issues (including iDocs) and ensuring end-to-end process continuity across retail operations.
Key Responsibilities
- Lead and manage a team of Business Analysts and SAP Functional Analysts
- Provide guidance, mentorship and performance management
- Ensure consistent BA and support delivery standards across the team
- Act as the escalation point for complex functional and process issues
SAP Support & Operations
- Own and manag...