Job Description
The post-holder will be expected to provide a service to all Dermatology clinics within the Health Board. Manage clinics and delegate appropriate work to telephone booking clerks to oversee efficient & optimum clinic utilisation. An up-to-date knowledge of Dermatology outpatient clinics will be required to enable the post-holder to make, amend and cancel appointments, handle telephone queries as this will become a multi-skilled role; the post-holder will need a working knowledge of all clinic protocols in addition to any specific standards for each clinic. The role will range from handling GP and patient queries and enquiries about clinics, making appointments using the Myrddin Patient Administration System and using direct and partial booked appointments.
Main duties of the job
The main duties will be answering telephone calls, making calls, taking general enquiries, booking appointments in line with Partial Booking Policy, monitoring waiting lists & cancellati...