Job Description
POSITION SUMMARY: The scheduling coordinator is responsible for coordinating and maintaining caregiver schedules to ensure all client service hours are staffed appropriately and consistently. This position serves as a primary contact for caregivers and clients regarding scheduling needs, call outs, shift coverage, schedule changes, and service continuity. The Scheduling Coordinator works collaboratively with caregivers, clients, and internal departments to provide exceptional service, while maintaining compliance with company policies and applicable regulations. * DUTIES AND RESPONSIBILITIES * Maintain caregiver schedules to ensure client care needs are met. * Match caregivers to clients based on skills, availability, location, preferences, and care requirements. * Respond and document promptly to caregiver callouts, tardiness, and schedule changes and client requests. * Secure and proactively address replacement coverage for open shifts and urgent staffing needs. * Communicate schedu...