Job Description
Job Title: Scheduling Team Leader
Salary: Up to £38,000
Location: Huddersfield
Our client is currently looking to add an additional experienced team leader due to continued growth. An excellent opportunity to lead, coach and motivate a team of 8 overseeing all scheduling of new customer installation and annual maintenance and repairs.
Duties:
Ensure team productivity to hit daily, weekly, monthly business targets, ensuring the Schedulers adhere to agreed KPI’s & SLA’s
Carry out daily meetings with the team to discuss stats and workload
Provide daily statistical updates to the business including productivity and backlog
Attend a daily call with scheduler, Regional Operations Manager and Operations Manager to discuss day/day+1 shifts and issues
Prep for and attend monthly planning meetings with ROMs and Operations Manager
Monitor and manage team telephone stats
Critique and coach team on call quality
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Salary: Up to £38,000
Location: Huddersfield
Our client is currently looking to add an additional experienced team leader due to continued growth. An excellent opportunity to lead, coach and motivate a team of 8 overseeing all scheduling of new customer installation and annual maintenance and repairs.
Duties:
Ensure team productivity to hit daily, weekly, monthly business targets, ensuring the Schedulers adhere to agreed KPI’s & SLA’s
Carry out daily meetings with the team to discuss stats and workload
Provide daily statistical updates to the business including productivity and backlog
Attend a daily call with scheduler, Regional Operations Manager and Operations Manager to discuss day/day+1 shifts and issues
Prep for and attend monthly planning meetings with ROMs and Operations Manager
Monitor and manage team telephone stats
Critique and coach team on call quality
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