Job Description
Job Overview: The Sea Logistics Customer Care Expert at Kuehne+Nagel supports customers by delivering accurate information, addressing inquiries, and resolving concerns. The role manages a personal portfolio of house accounts, maintains strong customer relationships, and drives engagement while ensuring compliance with service standards.
Responsibilities
- Deliver customer engagement, satisfaction, retention and reactivation in close cooperation with Field Sales and the Operational Care Center (OCC) to establish and strengthen operational relations with customers.
- Establish and strengthen operational relations to customer contact(s) through daily interactions, regular visits, and proactive advising to ensure customer satisfaction.
- Ensure that all existing customers are called regularly, and all emails are handled as KN Service Moments cases.
- Ensure all interactions are logged in the CRM system (CoreLog).
- Ensure...