Job Description
Objectives
The key objectives of this engagement are to:
- Augment Client’s Security Operations with experienced L1, L2, and L3/L4 resources
- Ensure uninterrupted24x7 operational support for infrastructure security platforms
- Improve turnaround time for BAU security requests and operational tasks
- Support proactive security operations through structured preventive maintenance
- Ensure consistent MIS reporting and operational visibility
- Maintain strict adherence to Client’s governance, compliance, and ITSM processes
3. Scope of Services
3.1 Service Model & Coverage
- 24x7 operational coverage , including shift-based coverage and on-call support
- Resources will operate under Client-defined processes, tools, and controls
- Vendor will provide staffing, backfill, and continuity of service
- All operational prioritie...