Job Description
We are seeking a highly skilled Security Engineer with extensive experience in managing, configuring, and upgrading a wide range of security technologies. The ideal candidate will possess strong technical expertise and excellent communication skills. This role requires a proactive individual who can effectively manage security incidents and ensure adherence to security policies and best practices.
Responsibilities:
· Manage, configure, and upgrade a diverse range of security technologies.
· Respond to fault alerts and customer escalations for managed security technologies.
· Troubleshoot product-specific technical issues within SLA, collaborating with internal teams and external vendors to resolve them.
· Escalate incidents and problems within SLA to internal technical teams or external product vendors.
· Prepare and submit incident reports for high-severity incidents.
· Respond to inbound Change Requests (CRs), Servi...