Job Description
Our client The Bank of Punjab (BOP) is looking for a Segment Head‑Inbound in Lahore. The Bank of Punjab is one of the fastest growing banks in Pakistan with a profound history of 35+ years. It operates through a network of 900+ real‑time online branches and ATMs across the country. It offers premium banking services with a major focus on unsurpassed value‑added services for its customers through advanced solutions. In line with the Bank’s progression strategy, this position offers an excellent opportunity for the right candidate desiring a long‑term career in a dynamic organization.
Job Responsibilities
Customer Service & Experience- Drive key service metrics including Customer Satisfaction (CSAT) and First Call Resolution (FCR)
- Oversee handling of escalated and high‑priority customer complaints
- Ensure strict adherence to State Bank of Pakistan regulations and internal poli...