Job Description
Senior Service Desk Engineer – 2nd Line
Salary: Up to £35,000 per annum
Location: South Tyneside
My client, based in South Tyneside, is My client is a rapidly growing IT business, who provide a managed service solution to organisations across the UK.
Due to their continued growth, they are seeking a Senior Service Desk Engineer (2nd Line), with a particular focus on Networking capabilities.
The Role
* Act as the second line of support for IT issues via phone, email, and ticketing systems.
* Troubleshoot hardware, software, and network problems, escalating when required
* Manage user accounts and access rights in Microsoft 365 and Active Directory
* Provide support across SharePoint, including setting up permissions
* Configure and support desktops, laptops, and mobile devices
* Keep tickets updated and resolved in line with SLAs
* Assist with IT projects, rollouts, and system improvements
The Person
* Proven experience in an IT support or...