Job Description
Overview A dynamic opportunity exists for a Senior Call Centre AI Engineer to join a fast-growing technology environment focused on building intelligent, scalable customer engagement solutions. The role is hands-on and centred around conversational AI, voice automation, and LLM-powered systems within a modern contact centre ecosystem. You will work across AI voice agents, large language models, telephony systems, CRM integrations, and automation platforms to deliver advanced customer-facing solutions. Key Responsibilities Voice AI & IVR Systems Design and build intelligent IVR and call flows using SIP-based telephony platforms Integrate AI voice agents for natural, low-latency conversational experiences Implement speech-to-text and text-to-speech solutions in production environments Monitor and improve IVR and voice system efficiency and quality Optimise call flows for containment, customer satisfaction, and performance metrics LLM & Conversational AI Development Build and deploy LLM-p...