Job Description
<p>The ICS India Command Center operates at the heart of Intuit's global, always-on customer experience ecosystem. Running 24/7 in a follow-the-sun model, the Command Center ensures operational continuity across regions, products, and customer segments. It is responsible for monitoring over 242 Amazon Connect queues while actively managing intraday service levels and balancing workforce supply against demand across multiple business units, including the Consumer Group, GBSG (Global Business Solutions Group), Mailchimp, and various international markets.</p> <p>This environment is dynamic, high-stakes, and deeply interconnected. A delay in recognizing a queue anomaly, a misinterpretation of service level degradation, or an unnoticed pipeline lag can directly impact thousands of customers waiting for support. Because of this, the Command Center is not just an operational hub-it is an intelligence hub.</p> <p>To support this, we are building a modern dat...