Job Description
Job Summary: We are looking for a candidate proficient in Chinese (Read & write) to manage and oversee cash application activities for assigned portfolios, ensuring accuracy, timely resolution of complex issues, and driving continuous improvement and stakeholder alignment.
Duties and Responsibilities
- Perform cash application and reconciliation activities for assigned portfolio, ensuring accuracy and timeliness.
- Manage more complex portfolios and resolve discrepancies to minimize disputes.
- Ensure timely follow-up on unallocated payments and open items.
- Process and validate credit / debit memos by ensuring appropriate approvals are in place prior to release.
- Perform write off adjustments on customer accounts in accordance to guidelines.
- Ensure compliance to SLAs, policies and procedures.
- Support month end closing, audits, and cross functional coordination.
- Ensure timely and accurate response to emai...