Job Description
Senior Analyst – Credit and Collections
The Senior Analyst – Credit and Collections will manage accounts receivable for a portfolio of customers, including collecting payments, maintaining records, and evaluating credit information to minimize credit risk.
You will be responsible for contacting customers to confirm overdue payments, obtain payment commitments, and recommend solutions to remove obstacles to future payments within agreed timelines.
Responsibilities
- Review overdue invoices and perform a high volume of collection follow‑ups by phone, email, or through customer portals.
- Work with customers to determine the root cause of disputes related to unpaid or partially paid invoices, identify and document the reasons in detail, then recommend corrective actions to resolve current disputes and prevent future ones.
- Perform customer account reconciliations, including researching unapplied payments, credits, and inapplicable di...