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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Key Responsibilities
- Genesys applications and systems support/administration in a multi-cultured environment.
- Deliver excellent customer service to resolve customer issues, questions, or concerns regarding the Genesys Cloud CX platform.
- Create and update technical documentation, knowledge base articles, and troubleshooting guides to assist both customers and internal teams in resolving common issues efficiently.
- Work closely with the team and handle tickets and all incidents including Critical circumstances.
- Demonstrate analytical programming and problem-solving skills including software operation diagnostics.
Required Qualifications
- 2 or more years in a role supporting in Genesys Cloud CX platform.
- Strong English communication, problem solving and analytical skills
- Bachelor’s Degree in related field or equivalent work experience
Desired Qualifications