Job Description
Senior Analyst – IT Product Support
Provide high quality support to the Operations business across the Pacific Region to enable the delivery of administration services to Operations clients.
We will count on you to:
- Manage activities to investigate, triage, diagnose and resolve complex application issues, working with clients (primarily internal, occasionally external), other IT departments and suppliers as appropriate to resolve issues.
- Provide users with best practice communications, guidance, and other appropriate support until tickets are resolved.
- Conduct scope and solutions analysis for projects related activities.
- Provide application management, including monitoring and maintenance (installation, configuration, administration) of applications and services.
- Initiate Post Incident/Implementation Reviews; identify and own remedial activities through to completion.
- Own the support and managemen...