Job Description
Job Description
- Oversee vendor support and assist, assess, and drive technical support requests to resolution.
- Research, investigate and determine potential root cause of technical issues, using existing web portals, tools, dashboards to identify and engage correct teams to expedite resolution for deployed restaurant technology solutions.
- Follow-up and ensure effective communication, resolution, and closure of requests. Drive engagement with vendors, onsite contacts, and all other stakeholders to expedite and restore services.
- Complete proactive monitoring processes to ensure ongoing health and stability of restaurant technology solutions – using web portals, tools, dashboards, and existing vendor/escalation point support teams.
- Compose, compile, and deliver technical documentation, processes, and reporting/analysis of data pertaining to role and duties
We are a company committed to creating diverse and inclusive environments where people can bring...
- Oversee vendor support and assist, assess, and drive technical support requests to resolution.
- Research, investigate and determine potential root cause of technical issues, using existing web portals, tools, dashboards to identify and engage correct teams to expedite resolution for deployed restaurant technology solutions.
- Follow-up and ensure effective communication, resolution, and closure of requests. Drive engagement with vendors, onsite contacts, and all other stakeholders to expedite and restore services.
- Complete proactive monitoring processes to ensure ongoing health and stability of restaurant technology solutions – using web portals, tools, dashboards, and existing vendor/escalation point support teams.
- Compose, compile, and deliver technical documentation, processes, and reporting/analysis of data pertaining to role and duties
We are a company committed to creating diverse and inclusive environments where people can bring...