Job Description
Senior Application Support Analyst (AVP / VP)
Responsibilities:
- Lead the provision of application support for several mission-critical banking applications.
- Monitor applications and provide both Level 2 and Level 3 support.
- Perform troubleshooting and root cause analysis (RCA) to ensure applications remain operational and issues are resolved promptly.
- Manage incidents and issues related to assigned applications.
- Lead the team in conducting root cause analysis for recurring or high-impact problems.
- Automate processes to improve efficiency and reduce manual intervention.
- Ensure timely resolution of high-severity incidents, minimizing business impact.
- Prepare and deliver management reports on application performance, incidents, and resolutions.
Requirements:
- Minimum 10 years of experience, with at least 6 years in managing application support.
- Experience in the banking industry is essential.
- Proven track record in sup...