Job Description
Work Location Ho Chi Minh City, Vietnam
Job Description
- Monitor and work on the service desk ticket queue
- Interact with customers or clients and help solve their technical issues
- Perform analysis on software application functionality
- Assist the Service Delivery Manager in preparing meetings and reports
- Collect required information and create bug tickets
- Maintain the internal knowledge base
- Make quick code-related changes
Year of Experience 4+ years of experience
Job Requirements
Technical:
- Bachelor’s degree in computer science or equivalent
- Excellent analytical skills
- Excellent communication skills
- Independent but committed team player
- Experience in IT with emphasis in customer facing organizations
- Experience with Jira or other issue tracking systems
- Knowledge of Linux, SQL and NoSQL databases<...
Job Description
- Monitor and work on the service desk ticket queue
- Interact with customers or clients and help solve their technical issues
- Perform analysis on software application functionality
- Assist the Service Delivery Manager in preparing meetings and reports
- Collect required information and create bug tickets
- Maintain the internal knowledge base
- Make quick code-related changes
Year of Experience 4+ years of experience
Job Requirements
Technical:
- Bachelor’s degree in computer science or equivalent
- Excellent analytical skills
- Excellent communication skills
- Independent but committed team player
- Experience in IT with emphasis in customer facing organizations
- Experience with Jira or other issue tracking systems
- Knowledge of Linux, SQL and NoSQL databases<...