💼 Full-Time Position

Senior Associate - Customer Data Management (Contract)

🏢
DHL Express
📍 petaling jaya, selangor, Malaysia
📍
Location
petaling jaya, Malaysia
📅
Posted
June 23, 2026
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Job Description

  • To ensure all CMF requests received from Business Partners are completed.
  • To ensure all Tariff requests received from Business Partners are completed.
  • To ensure System update such as reference data, fuel surcharge, RARG received from Business Partners, Area or Regional office are completed.
  • To ensure all CMF mass updates are completed. To support GPI and SPA updates.
  • Ensure all queries are actively and aggressively solved in a timely manner – recommend process improvements to the senior.
  • Ensure the execution of processes related to Billing, in accordance with SLA’s, aiming to achieve the strategic objectives for the Billing operation in the own department.
  • To work on own initiative, under pressure and according to prescribed deadlines. Contribute to achieve team KPI. Ensure timely update, implementation and compliance with all SOPs and ICF.

Qualifications

  • Fr...