Job Description
As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you will play an essential role in maintaining our clients' IT infrastructure and systems. Your expertise will help keep everything running smoothly by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You will be the go-to person to restore services and ensure our clients' satisfaction.
Your typical day involves managing work queues, addressing incidents and requests within agreed SLAs, and updating tickets with the actions taken. By identifying, analyzing, and logging issues before they escalation, you will be instrumental in maintaining service quality. You will also collaborate closely with other teams and clients to provide second-level support, ensuring seamless communication and efficient problem resolution.
You will execute changes meticulously, understanding and mitigating risks, and contribute to the change management process with detailed ...