Senior Associate, ETCC / Incident Management Specialist, SRE & Governance, Group Technology

Senior Associate, ETCC / Incident Management Specialist, SRE & Governance, Group Technology-(WD81973)

Job Purpose:

To ensure Incident Management processes are being followed to ensure quality services by managing the delivery services of support teams regionally

To ensure notification and escalation to support and management, to ensure right level of attention is given

To ensure robust and effective alert management operational model

To establish and maintain a strong working relationship within SRE and across with other line of business & align the IT strategy with business needs and objectives

To transform and evolve to Site Reliability Engineering

Key Accountabilities:

·Prevent reoccurrence of alerts and incident

·Proactively identify issues through incident and problem trending analysis

·Assist in workaround identification and resolution if needed

·Improve Mean Time To Detect (MTTD) / Mean Time To...