Senior Associate, Merchant Success (Growth)

• Own and drive deep engagement, value and services for Shopline merchants
• Renew and retain merchants, meeting or exceeding targets
• Coach merchants to grow their business by partnering with them on goal development, and providing custom and structured recommendations to achieve those goals.
• Identify areas for improvement, including opportunities for product adoption and implementing new Shopline features; recommending ways to best utilise Shopline's solutions.
• Support the development of strategic merchant partnerships and build a loyal base that actively advocates for Shopline
• Identify areas of improvement and make recommendations based on data, analytics and best practices
• Demonstrate an in-depth understanding of industry trends.

Who we are looking for :

• 3-5 years of experience in account management and relationship-building with small to medium comp...