Senior BPO Operations Lead – Launch & Client Excellence

A leading IT services provider in Quezon City is seeking an Operations Team Leader. The ideal candidate will have 7-8 years of experience in operations management and at least 2-3 years of direct leadership experience. Responsibilities include overseeing team performance, ensuring compliance with SLAs, driving process efficiency, and managing client engagements. Strong analytical and client management skills are essential. The position offers a competitive salary of Php 40,000-50,000 gross and requires a Bachelor's degree.
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