Job Description
Role Summary
Lead pre-handover inspections, monitor rectification works, and manage customer feedback processes to ensure a high standard of project delivery and customer satisfaction.
Key Outcomes
- Inspection Leadership: Ensure units meet VP conditions.
- Operational Excellence: Verify documentation and ensure project standards.
- Customer Support: Address customer feedback effectively.
- Contractor Coordination: Foster strong relationships to expedite works.
Key Responsibilities
- Support to Customer Service Operations: Leads pre-handover inspections and monitors defect rectification works to ensure units are VP-ready; Administers operational processes for inspections and facilitates smooth project completion; Collaborates with contractors and consultants to drive operational efficiency.
- Defect & Complaint Management: Supports customer feedback handling, proposing and implementi...