Job Description
Senior Business Analyst - Financial Services / Contact Centre
A well‑established and fast‑growing fintech business is looking for a Senior Business Analyst to join their Product Portfolio team in Cape Town. This is a highly hands‑on role suited to someone who enjoys getting into the detail, solving complex business problems, and working closely with both technical teams and stakeholders to drive delivery.
You’ll join a collaborative, fast‑paced environment where your input will directly influence systems, processes, and customer‑facing solutions across the business.
What you’ll be doing:
- Gathering, analysing, and documenting business requirements across multiple projects
- Working closely with developers, testers, product teams, and operational stakeholders
- Running workshops, stakeholder sessions, and requirement gathering activities
- Translating business needs into clear functional specifications and process fl...