Job Description
We are seeking a Senior Business Analyst to support the evolution of our omni-channel commerce capability , delivering a seamless and unified customer experience across online (web), mobile applications, and in-store environments .
The successful candidate will play a key role in enabling end-to-end customer journeys , integrating digital and physical retail channels, and supporting the delivery of scalable, customer-centric commerce solutions.
Key Responsibilities
Omni-Channel Commerce Delivery
- Analyse, design, and optimise end-to-end customer journeys across:
- E-commerce (web)
- Mobile applications
- In-store (POS and retail systems)
- Support initiatives such as:
- Click & Collect
- Returns & exchanges across channels
- Stock visibility and fulfilment optimisation...