Job Description
About the Role
We are looking for an experienced Senior Business Process & Operations Manager to lead operational delivery, service performance, and process optimization within a shared services and offshoring environment.
This role is responsible for managing operational performance across multiple service portfolios, ensuring high-quality delivery, driving continuous improvement, and building strong relationships with internal stakeholders and clients.
The ideal candidate has strong BPO or offshoring leadership experience , a strategic mindset, and the ability to balance operational efficiency, service quality, and client satisfaction.
Key Responsibilities
Operational Leadership
- Oversee day-to-day operational performance across the shared services portfolio
- Lead service delivery strategy to ensure operational excellence and efficiency
- Act as a primary o...