Job Description
Clearly communicate implementation status, risks, and requests for assistance to the Implementation Manager or Team Lead
Execute end-to-end implementation of hospitality ERP solutions including hardware, PMS, POS, Inventory, and Finance modules
Configure ERP modules and hardware according to customer operational workflows and best practices
Provide customer training, walkthroughs, and user acceptance support during implementation
Support customers during UAT, go-live, and stabilization periods
Maintain thorough documentation including configuration details, implementation checklists, and customer-specific processes
Provide first-level application support for hospitality ERP solutions including PMS, POS, Inventory, and Finance modules
Receive, log, track, and manage support tickets using the helpdesk system, ensuring accurate documentation and timely resolution
Troubleshoot and resolve application, configuration, and fun...