Senior Call Center QA & Training Coach

Greys Recruitment is looking for an experienced QA Officer in South Africa. This role involves monitoring and evaluating call quality, providing feedback and coaching to agents, and supporting training initiatives. Candidates should have at least 3 years in a call center QA or leadership role, a keen eye for detail, and strong communication skills. Knowledge of QA tools and payment arrangements is beneficial. Interested applicants can apply through the provided job seekers' page.
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