Senior Call Centre Leader—Growth & Service Excellence

Genting Malaysia is seeking a Senior Executive – Call Centre in Kuala Lumpur to support the efficient operation of their call centre. This role involves enhancing customer acquisition, supervising team members, and maintaining operational excellence. The ideal candidate should have 3+ years in business operations with 2 years in a supervisory role, alongside excellent communication skills in English and preferably Mandarin. Responsibilities include managing enquiries, coaching staff, and ensuring customer satisfaction.
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