Job Description
THE ROLE:
The Senior Case Manager is responsible for resolving all technical and non-technical issues related to Expereo's services, through liaising with our customers and local providers. You will identify and establish new processes and continuously optimize existing ones, to enable Expereo to offer excellent and unrivalled Customer Service experience.
THE RESPONSIBILITIES:
Here are how your day-to-day responsibilities of the role will look like, but are not limited to:
- Work together with a team of Network and System administrators towards a common preset goal
- Analyze technical needs, requirements, and the network's infrastructure design, integration, and operations
- Provide timely response to all incidents and performance alerts. Categorize issues for escalation to appropriate technical teams
- Responsible for Handling Complex issues and acting as SME to resolve challenging issues, L2 and L3 Network issues <...