Job Description
Enhance client experiences in a hybrid role as a Senior Client Service Representative with CLIC in Regina, Saskatchewan. Support Group Benefits and build relationships with plan sponsors effectively.
At CLIC, we prioritize our Client Services team, committed to delivering a seamless client experience. As a Senior Client Service Representative, you will be the key contact for group benefits inquiries. Your bilingual skills in English and French are essential to provide exceptional guidance and support.
Key Responsibilities:
• Answer client inquiries via phone, email, and online
• Educate sponsors on Group Benefits administration
• Train administrators on Benefits Now platform
• Troubleshoot inquiries from users effectively
• Research eligibility discrepancies and provide corrections
Requirements:
• Post-secondary education or equivalent experience
• Minimum 2 years in Group Benefits support
• Strong problem solving and written communication skills
• A...
At CLIC, we prioritize our Client Services team, committed to delivering a seamless client experience. As a Senior Client Service Representative, you will be the key contact for group benefits inquiries. Your bilingual skills in English and French are essential to provide exceptional guidance and support.
Key Responsibilities:
• Answer client inquiries via phone, email, and online
• Educate sponsors on Group Benefits administration
• Train administrators on Benefits Now platform
• Troubleshoot inquiries from users effectively
• Research eligibility discrepancies and provide corrections
Requirements:
• Post-secondary education or equivalent experience
• Minimum 2 years in Group Benefits support
• Strong problem solving and written communication skills
• A...