Job Description
Oracle Analytics Service Excellence (OASE) partners with the development teams within Oracle Analytics to improve uptime of the services offered (Oracle Analytics Services).
Career Level - IC3
- Perform DevOps activities to support customers, engineers, and processes through our release cycles as well as production
- Participate in a follow-the-sun model for 24x7 support of Oracle Analytics services
- Respond to incidents, troubleshoot issues and drive to completion, driving and participate in root cause analysis
- Become expert in Analytic services, to prevent, resolve customer issues effectively and prevent regressions and repeats
- Document various processes & run-books; update existing processes
- Execute, with excellence, delivery of interim patches and hot-fixes as required
- Work with various teams to take ownership of and resolve service failure/outages.
- Monitor metrics and develop ways to improve the CI ...