Job Description
About the Role
This position is for a Senior Cloud Site Reliability Engineer. You will be responsible for the daily operations of Solace Cloud, our market-leading SaaS offering, across leading cloud providers and platforms such as Amazon Web Services, Microsoft Azure, Google Cloud Platform, Kubernetes, etc.
What You Will Do:
- Ensuring that the Solace Cloud Services are healthy and reliable, and that SLAs are being met
- Design and implement our infrastructure tooling, observability, and automation
- Contribute to making the production operations more efficient, less error-prone, etc.
- Expert-level knowledge in handling production Incidents in production-grade multi-cloud environments according to industry-standard Incident management process
- Process handling service requests and provisioning by the customers.
- Proven ability to manage customer escalations and drive resolution in mission-critical, high-im...