Job Description
Start Date: ASAP
Work Arrangement: Hybrid (Onsite during probationary period) | Cebu
Type of Support: Voice
Shift: 8PM - 5AM (Weekends off)
Educational Requirement:
- Bachelor's degree in Nursing, Biology/Microbiology, Electromedical Engineering (Biomedical Engineering), Industrial/Mechanical Engineering, or other education/science/technology related discipline desired
Qualifications:
- At least 3 years experience in medical device product quality complaints management in a shared services/BPO/call center environment
- Knowledge of complaints management in medical device industry
- Preferably with good understanding on ISO 13485 or any other ISO/GxP Standard/Guidelines
- Able to write effective Medical and Technical narratives regarding the complaints
Job Description: