💼 Full-Time Position

Senior Consultant, Process Improvement - Remote

🏢
TeleTech Holdings, Inc.
📍 manila, metro manila, Philippines
📍
Location
manila, Philippines
📅
Posted
June 06, 2026
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Job Description - Senior Consultant, Process Improvement - Remote (04B7Q)

Senior Consultant, Process Improvement - Remote

What You’ll be Doing

You will work with senior leaders to identify, prioritize, and execute initiatives that drive measurable outcomes in quality, cost, speed, customer experience, and employee engagement. You will integrate Lean Six Sigma methods with Agile and Lean Portfolio Management practices—helping teams remove waste, improve flow, reduce variation, and scale continuous improvement across value streams.

You'll report to the Group Vice President, Enterprise Transformation Office.

During a Typical Day, You’ll

  • Enterprise Transformation & Portfolio Alignment: Collaborate with the Global VP of Transformation/LPM to develop and maintain a prioritized portfolio of improvement initiatives aligned to strategic objectives and OKRs.
  • Operational Excellence & Continuous Improvement: Lead high impact...