Job Description
Primary Roles & Responsibilities:
Lead the day-to-day operations along with a team of L1 and L2 engineers to manage our customer’s IP Telephony and Contact Center environment.
Sound knowledge and the ability to configure and troubleshoot the following applications are required.
Cisco Unified Communications Manager (CUCM)
Cisco Unified Contact Center Express (UCCX)
Cisco WFM (Calabrio AQM)
Cisco Unity Connection (CUC)
Cisco Voice Gateways
Knowledge on Zoom Phone and Oracle SBC will be considered as added advantage.
Strong understanding of UCCX Scripts with the ability to develop new or modify existing UCCX IVR scripts.
Troubleshoot and resolve application issues related to IVR scripts and Finesse integration.
Configure voice gateways, CUBE routers as part of the Collaboration solutions
Strong understandi...