Job Description
Work Setup
BGC Taguig
Requirements
- Minimum 8years BPO/BPM experience. Mandatory to have worked in customerservice operations in a managerial role. Prior Solution designexperience will be preferred.
- Must beknowledgeable on contact center operations along with RFP processand bid management.
- Must be willingto work onsite in BGC Taguig
Responsibilities
- ClientInteractions: Creates solutions, customized to client context INORDER TO conduct client interaction sessions
- Competitiveand market analysis: Gathers, synthesizes, analyses marketcompetitive intelligence for a specific domain / market and providesinputs on gap analysis in order to contribute to a marketintelligence and gap analysis report
- Continuousprocess improvement: Participate in continuous improvementprojects in order to deliver project goals
- Contractnegotiation: Creates and revie...