Senior Contact Center Operations Lead

Top Recruitment (Pty) Ltd is seeking an experienced Call Centre Operations Manager in Durban, South Africa. This role involves leading a customer-focused team, managing call centre performance, and ensuring adherence to KPIs. The ideal candidate should have a Bachelor's degree, a minimum of five years in call centre management, and strong leadership skills. A focus on continuous improvement and customer service excellence is essential. Monthly remuneration ranges from R20,000 to R30,000, negotiable based on qualifications and experience.
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