Job Description
Capgemini is seeking a highly skilled Senior Conversational AI Engineer to design, build, and optimize next-generation speech recognition, natural language understanding (NLU), and conversational AI systems. The role focuses on transforming traditional DTMF-based IVR systems into an intelligent, multilingual conversational platform handling over 10 million annual interactions across multiple languages with high accuracy and natural user experience.
Key Responsibilities
1. Speech Recognition & Grammar Engineering
Design and develop speech grammars (GRXML, ABNF) for 80+ customer intents across 5 languages
- Optimize speech recognition for telephony environments (8kHz audio, noisy conditions)
- Achieve and maintain 95%+ transcription accuracy
- Handle dialects, code-switchin...